Ftel
Ftel
Global Cloud Telecom Solutions Under One Roof.
Know About Us
If you are looking for the best Telecom Software Solutions with in affordable cost and best quality, then choose us. We’ve created Some amazing software like F-tel Call Center, F-tel IPPBX, F-tel IVR & F-tel OBD which is amazingly simple to use. We are ready to provide you the customised solution best fit for your industry.
Products
F – IVR
F- IVR systems can be used to create and manage many services including telephone banking, order placement, caller identification and routing, balance inquiry…
F – IPPBX
F-IPPBX: Introducing F-IPPBX to connect branches and multi-branches office over internet to establish voice call. F-IPPBX can make inter connectivity of all medium
F – Call Center
The most advanced and widely acceptable call center solutions in the industry, today. The product has evolved a complete cycle of experiences from different.
F – OBD
F- OBD provides reach to more than thousands of target customers in diversified languages.OBD adoption results in improve higher productivity of marketing…..
Ftel IVR:
BEST IVR SOFTWARE TO GROW YOUR BUSINESS.
Interactive Voice Response, Ftel-IVR Designing, Ftel-IVR Configuration Services. Interactive Voice Response (IVR) is the technology that lets you interact with a menu uses a touch-tone telephone. It is very easy to set-up such a menu with Ftel-IVR. In telephony, interactive voice response, or IVR, is a computerized system that allows a person, typically a telephone caller, to select an option from a voice menu and otherwise interface with a computer system. We are the Best IVR Solutions Provider, which you can choose to buy IVR Software. We offer the best Business IVR System Solutions with various features without putting a dent in your pocket.
Features
Automatic Call
Blacklisting
Call Recording
Call Tracking
CDR
Customer Agent
IVR System
Programmable
Report
SMS and Email
Sticky Agent
Time Based Call
Ftel IPPBX:
INTERNET PROTOCOL PRIVATE BRANCH EXCHANGE
Introducing Ftel-IPPBX to connect branches and multi-branches office over internet to establish voice call. Ftel-IPPBX can make inter connectivity of all medium like PRI, analog line, VOIP, GSM etc while using any resources analog phone, IP phone, PC, Laptop, smart phone etc. scalable and inter-operable with any existing set-up multi functionality and features are as below:
Special Features
- Support up to 200 concurrent call (without recording)
- Live Call Monitoring
- CDR Dashboard to monitor Outgoing/Incoming/Intercom/Missed Calls
- Trunk wise utilization Report
- Extension wise utilization Report
- Ac Code wise utilization Report
- Peak Hours Report
- Queue Report on basis of user rights
- Mobile agent Management and Report
- Dynamic field selection
- Third Party API Integration on Incoming/Outgoing/Hangup/IVR/IVR Selection
- DID/Outbound Route wise recording folder
- Address Book feature to display Callee name on incoming call
- Different MOH for Extension, Queue and Agent
- Multiple Outbound routes extension/called number wise
- User rights to read/listen/delete call logs on basis of department/extension selection/extension range
- Recording on the basis of API/Answered/Unanswered/Complete
- Bulk Upload/Bulk Modify extensions
- Configuration Auto Backup/Restore scheduler on other device
- Auto update of software just on click
- Centralised CDR Reports of multiple branch IP-PBX
- Personalised rules for extension like Dynamic Lock, Intercom, Barging/Whisper
- Group/Extension Pickup
- Bulk extensions upload and update
Features
- CDR Reports
- ACD(Automatic call distribution)
- Outbound
- Inbound
- MIS Reporting
- Remote Extension
- Remote Barging
- Automated Attendant
- Blacklists
- Blind Transfer
- Call Detail Records
- Call Forward on Busy
- Call Forward on No Answer
- Call Forward Variable
- Live Call Monitoring
- Call Parking
- Call Queuing
- Call Recording
- Call Retrieval
- 100% call recording
- Bulk Upload/Bulk Modify extensions
- Voicemail to email
- Web Voicemail Interface
- Roaming Extensions
- Route by Caller ID
- Three-way Calling
- Trunking
- DISA/DOSA
- VOIP/SIP Trunk
- Voicemail
- SMS/EMail API Integration
- Call Routing (DID & ANI)
- Call Transfer
- Call Waiting
- Caller ID
- Caller ID on Call Waiting
- Call Conference
- Direct Inward System Access
- Distinctive Ring
- Do Not Disturb
- Flexible Extension Logic
- Interactive Voice Response (IVR)
- Local and Remote Call Agents
- Music On Hold
- Music On Transfer
Ftel Call Center:
CALL CENTER SOLUTIONS
The most advanced and widely acceptable call center solutions in the industry, today. The product has evolved a complete cycle of experiences from different industries. And this has helped FTEL to create a product that can be installed quickly in any environment or process. The organizations who chose to work on FTEL Dialer would never opt for other product as this is most reliable, futuristic and user-friendly. Please go through the manual for its features and capabilities, you may call us for an online demo as well.
Features
- IVR – Multilayer options with Menu and Sub Menus
- Remote Extensions
- Self Designable Web Based CRM
- Trunk Wise Billing
- Dialing Mode: Manual, Preview, Progressive or Predictive
- Multi Alternate Number Dialing
- Multi ACD
- User / Group Rights
- Import Data from Excel/CSV
- Customizable Reporting Format
- User definable filters in reporting format
- Multi-Process
- Call Billing Software
- Multilevel STD Table
- Call Back Scheduling
- Multi-Campaign with Dialing Mode, Pacing, Wrap up & Disposition wise Calling
- Call Voice Log Filtering by Process, Campaign, Date, Agent Name, Disposition, etc.
- IVR-Flexible swappable wave files can be set
- Live Barging Onsite/Remotely
- Self Definable Dispositions
- Inbound, Outbound or Both Call Setup
- Extension Wise Billing
- 100% Call Recording
- Real-time Statistics
- Process Hours
- Voice Mail
- Directory Service
- Self Designable Quality Process & Reports
- Agent/Branch Wise Data Uploading
- Provision to export in excel with user rights
- Back Office Self Designable Process
- Dashboard Templates with user rights
- Data Management with Do Not Call, Start Calling, Stop Calling, Call Again
- ACD/Agent Management Reports
- SMS/E-Mail Templates and Integration disposition wise. SMS/E-Mail Blasting.
BENEFITS OF FTEL-OBD
Ftel-OBD Outbound Dialer is an automated dialing system that generates simultaneous voice calls to a list of pre identified phone numbers of a target group. OBD is a powerful, cost-effective Tele –marketing Communication service to promote various programs, advertisements, offers and value –added services to customers with reduced cost and time.OBD provides reach to more than thousands of target customers in diversified languages.OBD adoption results in improve higher productivity of marketing communication combined with control over call operations.
Featurtes of Ftel-OBD
- Bulk Capacity of Sending Voice Messaging
- Supports Higher Call Volumes
- Call Monitoring
- User Friendly Interface
- Prompts in Multiple Languages
- Real Time Messaging
- Multi- line Operational Mode
- Backup & Export Files
Advantages of Ftel-OBD
- More than 15 years of expertise in Contact Solution
- In house development and support team for integrated customized solutions
- Most Competitive Commercial for group companies
- Best in Industries