JivoChat
JivoChat
Increase your revenue
by connecting with clients
where they are
JivoChat is an all-in-one business messenger that teams use to talk to customers everywhere: live chat, phone, email, and social.
Get on your customers' level
Your customers are on websites, the phone, social media, the list goes on. JivoChat allows visitors to talk to you using their favorite platforms, so you never miss an opportunity to make a connection.
Give your team tools to respond lightning fast
Agents receive all chats, emails, and calls in one Jivo app, so no more time-consuming fumbling between different windows. The result? Efficient client/agent communication, less distraction, and all the necessary tools to provide exceptional customer support.
Get on the phone with clients in 30 seconds or less
Keep your pipeline moving
Set up and customize a perfect process for your team no matter the use case or how you work
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After a visitor requests a Callback, all your agents' phones ring at once.
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When one of the agents answers the call,all other phones stop ringing and Jivo calls the visitor.
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The agent who answered the call first is connected with the visitor.
The struggle is real!
People on your site need
help every day...
...assist them
in live chat and watch
your sales grow
Make/receive calls and SMS text messages
with JivoChat
When you use JivoChat, you don't need another telephony provider: Jivo has all the virtual PBX features you need for your business, even SMS!
A full-featured business phone system
Client records storage
Call distribution
Mobile app calls
Calls to 50+ countries
Call forwarding
Voice greeting
Setup just takes a few minutes to complete
Choose your new number from 50+ countries
Top up your call balance
Make and receive calls
Callback works 24/7
If managers are busy or aren't available to respond to clients, the Callback form will ask the client when it's convenient to contact them again.
At the appointed time, the system will connect the client and the manager automatically.
An affordable option to help assist sales growth
>1-2 cents a minute enables your team to talk to visitors during every step of the buying process. Give your clients help and information over the phone so that they are empowered to buy more products.
| Calls to US | 2¢ min |
| Calls to UK | 1¢ min |
| Calls to Canada | 1¢ min |
Setup just takes a few minutes to complete
Receive emails from clients directly to your JivoChat inbox and respond to them as quickly as chats!
Be faster than your competitors, impress your clients
Agents no longer have to constantly switch between email and chat apps. Plus, work gets distributed amongst team members for maximum productivity. See your response times improve dramatically.
Create clear communications
Client emails, chats, and calls are neatly organized into one messaging timeline – so there's no chance of miscommunications.
Distribute the workload evenly
Emails and chats are sent to assigned agents. The first agent to answer the message becomes that client's designated support agent. This approach ensures the fastest reply times so that everyone gets served in a timely manner. Transfers and conferences are available with emails too.
Email support doesn't have to be slow!
Your online support agents are trained to be quick and responsive. Apply their skills to email support too.
