Customer Support Ticketing Software
Omnichannel ticket management system that promises exceptional customer support
Redefining Customer Support
Ameyo Fusion CX
Ameyo Fusion CX is a modern customer support ticketing system that allows businesses to streamline their customer interactions. This ticketing system helps you auto create tickets for every customer query coming from any interaction channel- voice or digital channels. Backed-up with intelligent ticket routing, Fusion CX also prioritizes the tickets and ensures that no SLA breach happens. Its AI-based sentiment analysis capability lets you understand your customers’ intent, serve them better with a contextual conversation, and improve your overall CSAT rate.
Create Tickets via Multiple Channels
Omnichannel Helpdesk System
Fusion CX is an omnichannel ticket management system that enables you to handle customer queries from multiple channels. Ameyo helpdesk customer support ticketing system lets you create tickets for queries coming from Voice Call, Email, SMs, WebChat, In-App Mobile Chat, Social Media- Facebook, Twitter, Instagram, Popular Messaging Platforms- WhatsApp, Viber, and Line. These multichannel queries can be handled on a single interface.
One Screen for All Back Office Activities
Unified Agent Desktop
Enable your agents to resolve customer queries faster and save their time with Unified Agent Desktop. It allows your agents to access all support tickets, customer insights, and contextual interaction history of customers on a single interface. With no need to switch between different screens, agents can serve customers more efficiently while saving their time.
Easily Read Your Customer Mood
AI-Powered Customer Insights
Witness a dramatic improvement in CSAT rate by understanding your customers’ intent. Ameyo Fusion CX is backed-up with AI-based sentiment analysis that enables your agents to deliver a personalized customer experience. It lets you analyze your customers’ emotions and auto prioritize the tickets to ensure quicker resolution of more important and urgent tickets.
Automatically Assign and Prioritize Tickets
Make your agents’ life easier with workflow automation. Define your business-specific rules to automate your customer support process. Ameyo Fusion CX lets you create routing rules to automatically assign tickets to agents, based on their level of expertise and skill set. You can also prioritize tickets based on their importance and urgency.
No More Support SLA Breaches
Manage SLAs with Workflow Automation
Ameyo Fusion CX enables you to standardize your customer support process through defining service level agreements. It lets you set SLA policies with a predefined time window within which agents need to respond and resolve tickets. You can also automatically send escalation notification to the manager or supervisor to notify them of a possible SLA breach along with informing the customer of a possible delay.
Build an Omni Channel Contact Center for the future
Get omnipresent with omni channel call center software. Interact hassle-free with Ameyo Omni.
Monitor Channels in Real time
Voice & Chat
This Omnichannel Call Center Solution is backed-up with robust dashboards that show real-time data about agent-customer conversations through voice and chat channels. The real-time information about the interaction source channel, the agent involved in the interaction, and the context of interaction enables the call center managers and supervisors to get deeper insights into the operations and make informed decisions.
View Channel Specific Dashboards and Reports
Manage SLAs with Workflow Automation
Get channel-wise reports of all the communication platforms that your customers prefer to communicate with you. This data enables you to identify the most common channels used by your customers and can help you to strategize your customer engagement accordingly.
This ensures a high return on investment with remarkable improvement in the overall CSAT rate.
Map End-to-End Customer Journey
Manage all related interactions into a single conversation to preserve the context as well as to enhance the customer journey throughout the conversation. Agents can map a customer’s conversation journey and understand customer behavior. Plan your strategies according to your customer’s behavior and customize your further conversations according to their behavior pattern.
Engage in context with All information on one screen
Unified Agent Desktop offers you to interact with your customers via inbound and outbound calls as well as chats as part of the active media. At the same time, the agent can also handle interactions on passive media that include emails and social media. The agent would have a single customer view even for multiple channel interaction. This Improves the agent’s overall efficiency and reduces the cost of operating customer queries.
Call Center Management Software
Experience unmatched call quality, intelligent routing and advanced voice features to improve your CSAT rate dramatically with Ameyo Voice Call Software.
Create unprecedented customer journeys with customized IVR scripts, menus, and options. Smart IVR system optimization ensures that IVR scripts align with the core messaging of your brand and the routing flows take customers to the right agents.
Achieve higher FCR by taking your customers to the right agent with Ameyo ACD’s intelligent routing algorithms. Choose from preferred agent routing, skill-based routing, customer persona based routing, and many more.
Optimize your outbound call center software by incorporating a modern auto dialer. Ameyo auto dialers include predictive dialer, progressive dialer, parallel predictive dialer, preview dialer, and PACE that match with your diverse business needs.
Ameyo Contact Center Software offers hassle-free CTI integration with enterprise CRMs- Zendesk, Freshdesk Mint, LeadSqaured, Zoho, Microsoft Dynamics, Sugar, Kapture, and FreshSales. CRM integration enables businesses to deliver consistent customer support while improving agent productivity and making real-time decisions more insightful.
Engage on Cloud
A simple, secure and scalable Cloud Based Contact Center