Amazingly simple contact center automation
Automate your customer service and expand the self-service segment with smart virtual assistants that speak human language and do not take months to train and deploy!
Our mission is to put the power of conversational AI into the hands of customer service leaders all over the world. We do this so that customer service teams could harness the power of machine learning to solve their day-to-day tasks and improve their routines.
Build a complete AI-assisted contact center
Smart AI chatbots
Automate repetitive customer service conversations with smart visual chatbot builder, and improve the productivity of your human teams.
Live chat CRM
Handle all your channels (website, Facebook, SMS and Telegram) in a single live chat app and track the complete history of your customer communication.
Find the right words for every customer, grow sales and increase CSAT with conversational AI. Analyze conversations to predict conversions and reach out pro-actively.
Automate self-service conversations easily
Once handled by a live chat agent a couple of times, any conversation can be automated easily and performed by a skill in the virtual assistant from now on. Customer’s sentiment is constantly tracked to prevent errors and call live chat agents if anything goes wrong.
Use 50+ conversation building blocks to connect your business frameworks, Google Sheets and Calendars, WooCommerce or Shopify stores and multiple other integrations, with zero coding skills required.
Customer-centric brands focus on conversations
Be available on every channel
Every communication channel is handled in a single interface, both for live chat and for automation with virtual assistants. Customers are matched across channels automatically and you can pick the conversation where it's most convenient both for your customers and your agents.
Take pressure off of your team
Cut labor costs and reduce workload for your human teams by automating routine conversations with customers. Turn your support agents from typing monkeys into data analysts, and share the knowledge of best performing team members across the whole team in a mouse click.
Save on software costs
Instead of purchasing three stand-alone products (chatbot platform, live chat solution and conversational analytics tool), ActiveChat does it all, while also reducing costs for system integration, on-boarding and staff training.
Get data-driven insights
Track sentiment of your customers and step in immediately when things go wrong. No need to rely on NPS and ratings anymore (although they are available, together with funnel analytics and customer scoring).
Automate mundane tasks with smart AI chatbots
Combine the power of AI natural language understanding with the simplicity of decision-tree chatbots to automate your daily customer communication. Make it work across all your communication channels – website chat, Facebook Messenger, e-mail, SMS, WhatsApp etc.
We’ve spent two years analyzing every chatbot platform in the market and used that knowledge to build the most flexible zero-code visual chatbot builder. It’s easy to be used by non-technical teams and has the power to handle even the most complex conversation scenarios.
State-of-the-art visual chatbot builder
Use our native website chat to start conversations and continue them where your customers are - on Facebook Messenger, SMS, Telegram or email. Match users across channels automatically for seamless experiences.
Easy to use
Reduce development time 10x. Build feature-rich conversations and integrate it to your business frameworks easily with zero coding or technical background required. Just connect the dots.
Build smart AI chatbots that understand human language. Detect customer's intents and use straightforward chatbot skills to deliver actual value in self-service mode, reducing your human support workload.
Automate repetitive support conversations
It’s time to take the load off of your support team. Instead of handling hundreds of similar conversations manually, your agents should focus on the most important and complex ones, while virtual assistants will handle the majority of simple tasks automatically.
Growing your self-service channel is easy and it does not require months of development. Once you notice the repeating conversation pattern, a skill that will handle it automatically can be built in days or even hours and deployed immediately.
Help more customers in less time and grow your revenue
Delight your customers with valuable conversations that do not put extra pressure on live chat agents. Follow these conversations everywhere – from your email inbox and website chat to social messengers and SMS. Share the knowledge across your team and help them find the right words for every customer.
Friends don’t need support tickets to help friends, so we’ve built a tool that treats your customers like friends.
Live chat software that really cares
Engage with your customers wherever they are with zero extra overhead for your support team. Switch channels seamlessly with advanced matching technology and wow your customers everywhere.
Welcome your customers and route chats easily with advanced natural language AI. Segment your visitors based on their interaction history and assign conversations to specific human teams or automated chatbot skills.
Never miss a change in customer's emotion. Track sentiment of every conversation, anticipate questions and reach out proactively to help, engage and convert - even before they start a conversation.
Treat your customers as your best friends
We’re all humans, and your customers should feel cared for. If you are customer service leader working for multi-million corporation or small business owner with hundreds of users, all that matters is how your clients feel at the end of the day.
Build a personal relationship with each and every of your customers with highly engaging conversations that happen at the right moments. Scale it across your teams and monitor everything that matters, from overall sentiment to agent performance.
Strike a balance between automation and the human touch
Deliver effortless personal experiences that your customers expect. Detect intents, gauge sentiment and predict their next move on the fly.
Augment the potential of customer service agents with AI that helps to build and nurture relationships.
Customer service automation that feels human
Understand customer's intent and route the conversation to a specific chatbot skill or human agent.
Sense the emotional state of every customer to choose the right words and tone of voice from the very start.
Use the data to anticipate customer's behavior and find your next-best-action that will engage and convert.
Embrace the relationship economy
Real-time conversations are the most intimate thing that happens between your business and your customers. Use this opportunity to provide meaningful and deeply personal communication within current context.
The technology is mature enough to allow you real-time tracking of the relationship quality. From understanding the original intent to proactive offers that anticipate customer’s next move, every interaction should be highly personal and include a human touch. That’s exactly what Activechat is built for.
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